Policies and Procedures

Cancellation Policy

If you choose to cancel or leave camp for any reason, please get in touch with us as soon as possible at  camp@trueyouthfl.org or call/text the Summer Camp Cell Phone at 904-600-4243. Our cancellation policy is as follows: 

Cancellation made on or before 5/29/24:  T.R.U.E Youth will issue a full refund minus $40 per registered camper for administration and processing fees; the remainder will be refunded by check within 7-14 days of the cancellation. 

Cancellation after 5/29/24: T.R.U.E Youth cannot offer any refunds or credits. 

No Show/Illness Policy

Participants who do not attend camp (for any reason, including summer school or vacation) or who do not contact T.R.U.E Youth will not receive a refund or credit.

Participants who do not attend due to any illness will not receive a refund or credit for days or weeks missed.

Refunds or credits will not be issued for suspensions, withdrawals, or dismissals (ex. behavioral, attendance) after the start of the camp season on 6/10/24.

Attendance Policy

Due to the limited seating and the overwhelming request for participants, the summer camp attendance procedure is as follows:

Campers who accumulate five (5) absences will be withdrawn from camp on the six (6) absence.

An absence can be obtained in the following ways:

  1. Being absent from camp for any reason
  2. Leaving camp before 3 p.m
  3. Arriving late to camp after 10:59 a.m 
  4. The accumulation of three (3) tardies is equivalent to one (1) absence.
    • Arriving after 8:59 a.m is considered a tardy

Any combination totaling five (5) absences from the above list will result in the camper being withdrawn and will not be eligible for a refund. 

No distinction is made for “excused” or “unexcused” absences. Parent calls for absences are not required. 

Cell Phone Policy

WE HAVE A NO CELL PHONE POLICY AT CAMP.

This opportunity could be one of the only times in your child’s life when they are disconnected from technology. Leaving phones at home allows campers to focus on being a kid, relationship-building and being 100% present at Camp. Cell phones brought to Camp will be confiscated. You and your camper are responsible for obtaining the confiscated cell phone at sign-out.

Counsel your child that if they need contact home, they should speak with their counselor, the Head Counselor or the Director. Parents will be contacted if any problems arise or if their child is experiencing a challenge in adjusting to camp life.

*Cell Phones are a liability to camper safety: Research shows that cell phone use by youth in general can lead to bullying and unsafe environments. By removing a camper’s access to technology, we avoid possible exposure to the following:

  • Bullying via social media
  • Inappropriate materials
  • Unauthorized photographs and videos of other campers

If you have questions or concerns about our Cell Phone Policy, please get in touch with our office at 904-600-4243

Bullying, Harrassment, and Abuse

The T.R.U.E Youth Summer Camp will not tolerate bullying. Children who are found to be bullying (including, but not limited to, verbal abuse, and physical abuse such as hitting, punching, pinching, spitting, kicking, emotional abuse, and destruction of property) will have proper disciplinary actions taken up to and including being dismissed from camp without refund. Please tell your camper that if they are being bullied or harassed, to inform a staff member immediately. Bullying can and will be ended immediately once the staff members are made aware of the occurrence. In addition, staff members receive training on the topic and strive to ensure all campers have a positive, safe experience at T.R.U.E Youth.

The policy at T.R.U.E Youth Summer Camp is that behavior classified as any kind of harassment or abuse will not be tolerated by staff or campers. Such behavior results in immediate dismissal or termination and, if applicable, contacting of authorities.

Behavior Management

Our staff members provide positive and realistic expectations for campers. Reasonable limits are set to maintain the health and safety of all children in the program.

To promote positive behavior, emphasis is placed on guidance into constructive activities while adequate time is allowed for free choice and self-expression. Warnings, discussions of actions, breaks, or removing privileges are used when campers display inappropriate behavior or refuse to follow an established rule. In the event of continued problems, parents will be contacted for a phone conference to give guidance and establish mutually agreeable solutions for the child’s behavior.

We rarely send children home for disciplinary reasons, but if the child’s behavior is abusive (physically or verbally) towards other campers or staff, if the child’s actions pose a threat to the safety of others or himself/herself or if the child commits what could potentially be considered a criminal action, the parents will be called to come pick up the child. It is unfair to have one camper’s poor behavior ruin the experience of the other campers, which is why we reserve the right to dismiss a child who is unreasonably misbehaving without refund. In these rare instances, it is the responsibility of the parents to pick up their child from Camp immediately.

Field Trip Policy

Experience trips are conducted weekly. Please review the list of field trips this year. Normal departure for the facility is 9:30 AM unless otherwise noted. Campers need to be onsite and signed in to attend. Parents are not allowed to bring a child to the field trip location if they miss the bus.

If you have not prepaid for field trips at the time of registration, you can pay them on a one-on-one basis. Fees must be paid on the Tuesday before the field trip unless otherwise noted.

No refunds will be issued if field trip is removed for behavior issues.

Field Trip Attire
Each camper will be provided a shirt to wear on field trip day. Parents will receive this shirt within the first week of camp. Please print your child’s name inside the shirt somewhere. Shirts must be worn on field trip day, or the camper will not attend the field trip. No refunds will be given.

If the camper misplaces, lost, stolen, forgets, or damage the field trip shirt, a new shirt can be purchased for $10.00